Privacy Policy

Updated 8th February 2025

GolfSpaWine is a registered trademark owned and operated by CEX HQ Ltd, a company registered in England and Wales; company number 13028700. GolfSpaWine.com is hosted on Dorik (https://dorik.com/). Dorik’s User Analytics is GDPR compliant and does not track users across websites, use cookies, or collect any personal information from users.

We are committed to safeguarding the privacy of our clients and visitors to this website in accordance with the General Data Protection Regulations (GDPR), and all other relevant regulation and legislation. This privacy policy sets out how we capture, store, and treat the personal information we use in our sales and marketing activities.

Personal Data

According to The General Data Protection Regulations (GDPR), all personal data we hold must be:

    • Processed lawfully, fairly, and in a transparent manner

    • Collected for specified, explicit, and legitimate purposes

    • Adequate, relevant, and limited to what is necessary

    • Accurate and, where necessary, kept up-to-date

    • Retained only for as long as necessary

    • Processed in an appropriate manner to maintain security.

We have assessed the grounds for lawful processing of personal data under GDPR and have selected ‘Collected for specified, explicit and legitimate purposes’ as the most suitable ground for the processing of data for marketing, sales, and service delivery. We believe that the individuals whose data we process are likely to have an interest in our services.

We will only ever collect, process, and store the essential information required for making contact with individuals within a business environment. The personal data we collect includes:

    • First name, last name, date of birth

    • Email address, social profiles

    • Business IP address, business name, job function

    • Home address and business address

    • Payment information (for transactions, refunds, and service fulfillment)

    • Order history, preferences, reviews, and wishlists

    • Details of conversations we have had with you (for customer service purposes)

We will not process or hold any data irrelevant to the purposes of doing business with you.

How We Use Your Data

We use your personal data to deliver our services in different ways. You are not required to share your data with us, but if you choose not to, you may not be able to use our website, purchase products, or receive our best possible service.

Your Name and Contact Details
• To deliver your order and fulfill our contract with you.

    • To send you messages via email or SMS about your order.

    • To send you marketing communications about our products, offers, and services (with your permission, which you can withdraw at any time).

Your Date of Birth

    • To verify that you are over 18, as we cannot sell alcohol to individuals under 18.

Your Payment Information

    • To take payments and issue refunds.

Your Address

    • To deliver your wine and other products.

Your Order History, Preferences, Reviews, Tasting Notes, and Wishlists

    • To provide relevant products, services, and promotions tailored to you.

Details of Conversations We Have Had With You

    • To provide great customer service.

Using Your Personal Information

Data submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of this website. We may use this data to:

    • Administer the website

    • Improve your browsing experience by personalising the website

    • Send general (non-marketing) commercial communications

    • Send marketing communications relating to our business via post, email, or similar technology

    • Send email notifications that you have specifically requested

    • Handle enquiries and complaints related to the website

    • Keep our website secure and prevent fraud

Sharing Your Data

We will not sell your data to any other party. However, we may share your personal data with organisations or companies to fulfill our contractual obligations or optimise, improve, or personalise our products and services. The information that we collect from you may be transferred to and stored outside the European Economic Area ("EEA"). Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards will be in place.

We may share your data with:

    • Our professional advisers, including insurers

    • Our suppliers

    • Companies that package and deliver your orders

    • Payment providers, banks, and credit card companies

    • Partner companies where you were introduced through promotions or offers

    • Fraud prevention companies

    • Law enforcement agencies, where required by law

    • Specialist companies that host our website and marketing systems

    • Search engine and web analytics providers

Embedded Content Articles on this site may include embedded YouTube content. Embedded content from other websites behaves in the same way as if you have visited the other website. Please refer to the YouTube Privacy Policy for more details.

Cookies & Tracking Technologies

We do not track users beyond what is necessary for website functionality and performance analytics. We do not use cookies for tracking purposes, but if we implement tracking pixels or similar technologies in the future, this policy will be updated accordingly.

Storage, Security and Retention of Your Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your data. The personal data we hold in accordance with the policies above will be stored on our CRM platform, our local hard drives, our email marketing software Kit, or our form and eCommerce software Formaloo.

    • Kit’s privacy policy: https://kit.com/privacy

    • Formaloo’s privacy policy: https://www.formaloo.com/privacy-policy

We will retain the personal data we hold for as long as necessary for working with you, selling and marketing our services, or to comply with legal obligations. We will securely delete your data when it is no longer needed.

Your Rights

You have the right to:

    • Rectification, erasure, restriction, and objection.

    • Access the data we hold about you (subject to verification of identity).

    • Request updates or corrections to your information.

    • Be informed in case of a data breach that may affect your personal information.

In all correspondence, you will have the option to object to further communications. Marketing emails will include an ‘unsubscribe’ option. If you receive a telephone call, you can request no further contact.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

📧 Email: theteam@golfspawine.com

✉️ Address: CEX HQ Ltd, 105 High Street, Brentwood, Essex, CM14 4RR.

All requests will be processed within 30 days. If you request deletion, we will remove your data from our systems, but this may lead to your data being re-added in the future if procured through legitimate interest. If you prefer to ensure we never contact you again, you should opt to object rather than delete.

If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): 🔗 ICO Website.

Updates & Contact Information

We may update this policy periodically. The latest version will always be available on our website. If you have any questions about this policy, please contact us at theteam@golfspawine.com.

Third-Party Links

The website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

Children’s Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect or process data from children. If we become aware that a child has provided us with personal data, we will take steps to remove such information from our records.