Updated 16th July 2023
Golfspawine.com is hosted on Dorik (https://dorik.com/). Dorik’s User Analytics is GDPR compliant and does not track users across websites, use cookies, or collect any personal information from users.
As of 16th July 2023, the reference to cookies in this privacy policy is only used as a guide to explain the nature of cookies and analytics that we may opt to use in future.
PRINCIPLES
At GolfSpaWine.com, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information that is received and collected by GolfSpaWine.com and how it is used.
When using your personal data we promise:
♦ We will take proper care of your data and will treat it like our own.
♦ We will only use your data to deliver and improve the GolfSpaWine.com online experience.
♦ We will not send you spam. Only you decide what and how you hear from us.
♦ We won't keep your data longer than we need it.
Any personal data you provide to us, and from which you can be identified is stored securely and confidentially, and is processed in accordance with applicable legislation. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
WHO WE ARE
GolfSpaWine.com is owned and operated by CEX HQ Ltd, a company organised and existing under the laws of England and Wales, Company Number 13028700.
LEGAL BASIS FOR PROCESSING YOUR DATA
Where we process your data, GolfSpaWine.com is the Data Controller in respect of information collected when you browse this website, and purchase our products, while you are the Data Subject. We are committed to protecting your privacy and security. If you have any questions about how we look after your privacy, e-mail us at: info@golfspawine.com.
As the Data Controller, we rely on the following legal basis to process your data:
Performance Of A Contract:
♦ The use of your data is necessary to perform the agreement you have with us. For example; to accept an order, collect payment, ship your wine and other products and deal with after sales services such as returns, refunds and exchanges.
Legitimate Interests:
♦ We may use your data for our legitimate interests. For example; to improve the products and services we offer, to update and adapt our website, and to use your data for fraud protection or legal purposes.
HOW WE USE YOUR DATA
We use your personal data to deliver our services to you in different ways. You don't have to share any of this data with us, but if you don't, you may not be able to use our website or buy wine and other products from us and you may not receive our best possible service.
Your Name and Contact Details, we use this data to:
♦ Deliver your order. We need to use this data to perform our contract with you.
♦ Send you messages, by e-mail or SMS about your order. We need to use this data to perform our contract with you.
♦ Send you information by e-mail, SMS or post about our products, offers, services and promotions. We do this to keep you informed, so you get the best possible experience. We only do this with your permission. You can withdraw or amend permission at any time by visiting your account on our website or by giving us a call.
♦ Prevent and detect fraud. We do this to protect both you and GolfSpaWine.com.
Your Date of Birth, we use this data to:
♦ Verify you are over 18. We cannot sell you alcohol if you are under 18.
Your Payment Information, we use this data to:
♦ Take payments and give refunds. We need to use this data to perform our contract with you.
♦ Prevent and detect fraud. We do this to protect both you and GolfSpaWine.com.
GolfSpaWine.com Club Membership Details, we use this data to:
♦ Deliver your wine. We need to use this data to perform our contract with you.
Details of conversations we have had with you, we use this data to:
♦ Provide great customer service. We need to do this to perform our contract with you.
Order History, Favorites, Preferences, Reviews, Tasting Notes and Wishlists, we use this data to:
♦ Provide relevant products, services and promotions. We do this to ensure we are giving you what you want.
How and when you use our website, the pages you visit and interactions you make, your IP address and device type, we use this data to:
♦ Analyse and optimise the way our website works. We do this to offer you the best possible experience.
♦ Detect, prevent and investigate any attempt to hack our website or systems. We do this to protect both you and GolfSpaWine.com.
If and when an e-mail is delivered to you, if it is opened and if any links in the e-mail are clicked, we use this data to:
♦ Analyse, optimise and improve our e-mail campaigns. We do this to provide you with relevant products, services and promotions.
We also take personal data and remove anything that connects it to you - this is called "anonymisation". We then use this alongside other anonymous data in order to undertake analysis and research to improve the products and services we offer. To do this we share this anonymous data with third parties. These third parties will not see any personal data about you at all.
Log Files:
Like many other websites, GolfSpaWine.com makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyse trends, administer the website, track user’s movement around the website, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
KEEPING YOUR DATA
We will not keep your data for longer than we need it. We do need to keep your data in the following circumstances:
♦ While your account with us remains open, or
♦ As long as it is needed to provide services to you such as returns or refunds, or
♦ Where it may be required to meet legal obligations, resolve disputes and to detect and prevent fraud.
SHARING YOUR DATA
♦ We will not sell any of your data to any other party.
♦ We may share your personal data with other organisations or companies. We will only share this data so that we can perform our contract with you or to optimise, improve or personalise the products and services we offer.
♦ The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place.
The types of organisations or companies we share your data with are:
♦ Our professional advisers, including, without limitation, our insurers.
♦ Our suppliers.
♦ Companies that package and deliver your wine and other products to you.
♦ Companies that enable us to complete your order such as credit card companies, banks and payment providers.
♦ Partner companies, where you have been introduced to GolfSpaWine.com through one of their promotions or offers.
♦ Fraud prevention companies.
♦ Where the law requires, the police or other law enforcement agencies.
♦ Specialist companies that host our website and systems or help us with our marketing.
♦ Search engine and web analytics providers.
We also share data that we anonymise, to make sure it does not identify you, with third parties to undertake analysis and research to help us improve the products and services we offer.
In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers.
We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
Links To Other Sites:
GolfSpaWine.com has links to partners, sources and other websites that contain links to and from the websites of these third parties. If you follow a link to any of these websites, you are no longer on our website. Please note that these websites have their own privacy policies, and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
USING YOUR DATA FOR MARKETING
We will only send you marketing messages by e-mail, SMS or post if you have agreed to receive them. We ask(ed) you for your marketing preferences when you open(ed) your account.
Mailing List or Newsletter:
By registering on the mailing list or for the newsletter, your e-mail address will be added to our list of to receive occasional e-mail messages containing information of a promotional nature.
You can stop receiving marketing messages from us at any time. You can do this by:
♦ Logging into the website and updating your marketing preferences. These can be found in the "My Account" area of the website.
♦ Clicking the unsubscribe link in any marketing e-mail we send you.
♦ Sending an e-mail to our Customer Services at: info@golfspawine.com.
Contact Forms:
A “contact us” form is a form where you can contact the owner of the website by typing in your contact information, name, e-mail address and your message.
GolfSpaWine.com keep contact form submissions in order to keep you updated of promotions and events that we may have. Your information is only kept by us, and will not be sold or transferred to other parties.
DIGITAL ADVERTISING
GolfSpaWine.com undertakes various types of online advertising. Some of this advertising may be based on information we have about you and your use of GolfSpaWine.com. We do this with using a variety of techniques such as tracking pixels, tags, cookies and other identifiers.
The actual adverts and the content you see may be based upon data we hold about you. We do this to ensure we are offering you the most appropriate products and services.
YOUR RIGHTS
GolfSpaWine.com take your rights to privacy seriously. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by clicking the unsubscribe button on any communication we have sent to you or by contacting us at: info@golfspawine.com.
Where you have consented to us using your personal data, you can withdraw that consent at any time.
You have the right to:
♦ Know what personal data we hold and how we process that data.
♦ Request that incorrect data we hold about you is updated. If you wish to exercise your right to correct incorrect data, you may be able to do this yourself by logging into the website, and updating the details yourself in the "My Account" area of the website.
♦ Ask us to share with you the personal data that we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
♦ Request that we stop processing your data or delete your data in some circumstances.
♦ Stop us sending you marketing messages. You can stop receiving marketing messages from us at any time. You can do this by logging into the websites and updating your marketing preferences. These can be found in the "My Account" area of the website, or by clicking the unsubscribe link in any marketing e-mail we send you.
♦ To request that we transfer some or all of your data to another service provider.
♦ To complain to the Information Commissioners Office, please refer to the link at: https://ico.org.uk.
From 25 May 2018, if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data, while your complaint is being resolved. In some circumstances, you can:
♦ Ask us to erase your personal data if you withdraw your consent, or
♦ Tell us it is no longer necessary for us to use your personal data, or
♦ Object to the use of your personal data, and that we don't have a good reason to continue to use it, or
♦ Tell us that we have not handled your personal data in accordance with our obligations.
To exercise these rights, we need to be suitably satisfied of your identity, and so may request you to provide us with identification documents, or confirm other details we may hold about you (such as a recent delivery reference or address).
CHANGES TO OUR PRIVACY POLICY
♦ We may change our privacy policy from time to time. When we do change this policy, we will update this page to reflect the changes. If you continue to use the services after those changes are in effect, you agree to the revised Privacy Policy.
♦ Where we make significant changes to the policy, we will inform you via e-mail. If the changes are significant, we may provide more prominent notice, or get your consent as required by law. You can then review the changes and decide whether or not you wish to continue using GolfSpaWine.com.
COOKIES
What Is A Cookie?
A cookie is a small text file (often including a unique identifier), that is sent to a user’s browser from a website’s computers and stored on a user’s computer’s hard drive or on a tablet or mobile device (collectively, “computer”). A cookie stores a small amount of data on your computer about your visit to our website, making visits quicker, easier and more relevant, therefore, giving you a better, more enjoyable online experience.
We may also use “web beacons” (also known as “clear GIFs” or “pixel tags”) or similar technologies on our website to enable us to know whether you have visited a web page or received a message. A web beacon is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page which is retrieved from a remote website on the internet, enabling the verification of an individual’s viewing or receipt of a web page or message. A web beacon helps us to understand whether you came to our website from an online advertisement displayed on a third-party website, measure successes of e-mail marketing campaigns and improve our website performance.
OUR COOKIES AND WHAT THEY DO FOR YOU
We have placed cookies on your computer already to help us give you the experience you expect. By continuing to use our website, you're agreeing to our use of cookies. You can choose whether to accept cookies by changing the settings on your browser. However, if you disable this function (or keep this function disabled, as set by default by certain browsers), your experience on the site may be diminished and some features may not work as intended.
TYPES OF COOKIES WE USE
Strictly Necessary Cookies:
♦ These are essential to our website. If these are disabled, your experience on our website may be interrupted, and you may not be able to use a shopping basket or make a payment.
Performance Cookies:
♦ These collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
♦ They give us an overall picture of how people use our website by telling us things like; the number of visitors to each page, what people do on that page, and which links they click on.
♦ We use Google Analytics, which collects anonymous data for us to better serve you with both better website design and content. Google Analytics collects information about your use on the Site, and enables us to improve the way it works. For example, Google Analytics helps us record any difficulties you may have with the site, and shows us whether our advertising is effective or not.
♦ What Google Analytics features do we use? Please see the feature list for Google Analytics at: http://www.google.com/analytics/features.
♦ What do we do with your data? All tracking information is used to help better design our content and web design to meet the needs of the customer and enhance the service. All of our activity meets Google Analytics Terms of Service which can be found here: http://www.google.com/analytics/terms.
♦ Opt out of Google Analytics: You can opt out of the anonymous data collected from Google Analytics by disabling cookies in your web browser for the Services. This will only block Google Analytics Data for us, and will not affect other websites. You can also opt out of all Google Analytics Tracking Data on the web by installing a browser plugin provided by Google. This can be found here: https://tools.google.com/dlpage/gaoptout. The anonymous statistics we gather may be shared with a third party vendor to assist us with analysing data, creating ads and web design. For more information about how Google uses data, visit: http://www.google.com/policies/privacy/partners.
Functionality Cookies:
♦ These customise the look and appearance of our website. For example, when you fill in a form with your name or other details, these cookies remember that, so you do not have to type it in each time you come back.
♦ Remember if we have already asked you something, so that we do not keep asking you.
♦ Remember if you are on the mobile or desktop version of the website.
♦ They show you when you are logged into the website.
Targeting or Advertising Cookies:
♦ These deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our website, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us measure the effectiveness of an advertising campaign.
Third Party Cookies:
These may be used on our website by approved organisations to provide services on our website.
Social Media Cookies:
Social media Cookies are used to enable you to share pages and content you find interesting on our site through third-party social networking and other websites. These Cookies may also be used for advertising purposes.
♦ LinkedIn button and social widgets (LinkedIn Inc.)
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Inc.
Personal Data collected: Cookies and Usage Data:-
Place of processing: US – Privacy Policy
♦ Twitter Tweet button and social widgets (Twitter, Inc.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data collected: Cookies and Usage Data:-
Place of processing: US – Privacy Policy
♦ Facebook Like&Share button and social widgets (Facebook, Inc.)
The Facebook Like&Share button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data
Place of processing: US – Privacy Policy
♦ Flipboard button:
The Flipboard button and social widgets are services allowing interaction with the Flipboard social network provided by Flipboard Corporation.
Personal Data collected: Cookies and Usage Data
Place of processing: US – Privacy Policy
♦ Pinterest “Pin it” button and social widgets (Pinterest)
The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.
Personal Data collected: Cookies and Usage Data
Place of processing: US – Privacy Policy
Links To Other Sites:
GolfSpaWine.com has links to partner websites. If you follow a link to any of these websites, you are no longer on our website. Please note that these websites have their own cookie policies, and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
If you would like to enable or disable cookies from these sites, information on this can be found on the following links:
♦ Chrome
♦ Safari
♦ Safari Mobile (iPhone and iPads)
♦ Firefox
♦ Microsoft Edge
For more information about other commonly used browsers, please refer to: http://www.allaboutcookies.org/manage-cookies/.
Embedded Content:
Articles on this site may include embedded YouTube content. Embedded content from other websites behaves in the exact same way as if you have visited the other website. Check out the YouTube Privacy Policy here.
Any Questions?
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by e-mailing us at: info@golfspawine.com.
GolfSpaWine.com is owned and operated by CEX HQ Ltd a company organised and existing under the laws of England and Wales. Company Number 13028700.